We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 28 days of the date of despatch. The date the items were despatched to you will be one working day following the confirmation of payment by Paypal.
You must inspect all goods delivered to you immediately on receipt and in any event within three days of delivery. You must within those three days of delivery notify us of any alleged defect, shortage or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order via our Contact Us page, quoting the Paypal Order number in the subject line and attach a photo of the damage.
Please ensure that all items are returned in their original packaging with their labels intact.
If you properly reject any goods which are not in accordance with the contract between us, you must nevertheless return the goods to us post-paid and in accordance with our returns procedure.
When returning goods, please email us via the Contact Us page, include the Paypal order number in the subject line & in the main body of text, along with your full name and reason for return. Once your email has been received we will issue a returns number along with the address to return it to. You will have 14 days from the date of this email to ensure the product is back with us.
Please wrap your parcel in its original packaging securely to avoid damage in transit back to us. We advise you to obtain a proof of posting certificate if using the Post Office.
Please note we cannot accept an item for refund if it has been damaged in transit to us. If there is damage to the product on its return to us, we will photograph and attach it to a reply to you stating why a refund cannot be issued.